In the May Issue
What's new at Reddaway
News & other stories
Industry news
Tips to make your life easier
By way of the highway
Get started shipping with Reddaway today
--Contact us via email to have an account manager help today

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--Via phone (1-888-420-8960)

--Find the Reddaway service center nearest your location

Experience regional expertise with Reddaway.

View our downloadable regional service map below.

Regional Service Map

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Caution: Slippery when wet

Spring is in bloom and rain is on the radar, so don't forget to use caution when driving during the wetter months.

Remember, even a fine mist can mix with oil and grease on the roadway to create dangerous, slick conditions.

Reduce your speed and increase your following distance to ensure that a sudden loss of traction doesn't result in an accident.

Spring brings slippery road surfaces!

So slow down, use extra caution, and have a safe, sunny spring!

Caution: Slippery when wet

Border security certified and compliant

Our cross-border forms and certifications (FAST, PIP, ACE, C-TPAT) are available online.

Border security certified and compliant

Shipping to/from Canada?

Find out about Reddaway cross-border service!

Cross-border service

Hey, batter batter

At last! It's baseball season!

No matter what team you're cheering for, when it comes to next-day service, no one hits home runs like Reddaway!

Visit us online or call us at 1-888-420-8960.

Hey, batter batter

Every shipment is a priority!

As the next-day leader in the West, Reddaway offers comprehensive next-day service, including intra-CA; on-time performance that surpasses all published industry averages; and superior damage-free handling.

Check it out!

Every shipment is a priority!

Are you a Reddaway Rewards member?

Now earn Rewards Credits on next-day shipments.

Rewards members enjoy special savings when they ship more with Reddaway.

To learn about Reddaway Rewards, talk with your Reddaway account manager today.

Find out more.

Get the latest looks!

Check out our Reddaway merchandise, now available at the Reddaway Company Store.

COMING SOON: New items coming soon to the Reddaway Company Store. Watch the next issue for more info!

Shirts, caps, gloves . . . our online store offers handy reminders to make Reddaway your first choice for fast, efficient, claim-free service.

Updated Reddaway merchandise


You can read back issues of Reddaway Today by going to our archives.

Reddaway Today archives

Have a question or comment?

Just let us know!

Question or comment? Let us know!

What's new at Reddaway
Fontana helps keeps California totally covered and more

Shipment delivery a day after pickup is a true competitive advantage. Our network, systems and equipment are built to deliver more advantages to your business with the most next-day lanes, extremely reliable on-time service and a low claim ratio that's about half the industry average.

Fontana helps keeps California totally covered and more
To meet your next-day delivery requirements, we placed our largest facility in Fontana, CA.

The city is a transportation hub with Interstate 10 and State Route 210 transecting it from east to west, and Interstate 15 passing diagonally through the northwestern quadrant.

Fontana is home to numerous product distribution centers for major companies as well as small manufacturers of building materials and other items.

In 2011, the Fontana city operation picked up over 398,000 shipments weighing over 433 million pounds.

The employees at Fontana are experts at moving shipments quickly through their 165-dock-door facility.

Their skills contribute to our industry-leading 98 percent on-time performance on standard service shipments and 99.2 percent claim-free deliveries. In addition, the Fontana maintenance operation helps keep the fleet moving smoothly and reliably.

There are more than 300 employees at Fontana, and all are helping Reddaway keep California totally covered with more next-day lanes, more guaranteed and expedited delivery options, and exceptional customer service.

To bring the expertise of Reddaway to your regional supply chain, go to or call our Customer Care Group at 1-888-420-8960.

News & other stories
Creativity travels fast on Reddaway trucks

A little flexibility helps speed cartons of creativity to destinations faster on Reddaway trucks. That's good news for shoppers who are eager to get their hands on the fabrics, crafts and art supplies carried on Reddaway trucks to retail locations throughout the western U.S.

Creativity travels fast on Reddaway trucks
Reddaway fills a need for flexible delivery times for a specialty retailer that supplies merchandise to stores in eleven states through a distribution center in Fresno, CA.

Reddaway's geographic footprint almost exactly matches the distribution center's service area.

Unlike most less-than-truckload freight, these shipments are loose, not palletized, explains Tim Sennett, manager of the Reddaway terminal in Fresno. Between 300 and 400 cartons of various sizes are loaded on Reddaway trailers spotted at the retailer's distribution center.

As weekly deliveries to all stores are by appointment only, precise delivery times are critical. Some stores receive shipments in the morning before stores open; others later in the afternoon.

None of the stores have docks or stockrooms, increasing the pressure for a timely arrival. When the Reddaway truck pulls up to a store's receiving area, a crew is waiting. As the Reddaway driver unloads the cartons, crew members move the merchandise from the trailer to the sales floor.

"We are their rolling warehouse. Providing the flexibility and precision this customer needs touches every part of the Fresno operation," said Tim.

The experienced team at Fresno works with employees at other Reddaway terminals to time deliveries for every store. "We all work as a team to serve the needs of this specialized account. Everyone plays a part to keep thousands of consumers happy," Tim added.

Reddaway has sewn up leadership in shipping with superior service.

To bring regional expertise to your distribution, call 1-888-420-8960 or go online.

Reddaway handles cadet move with military precision

Reddaway handles cadet move with military precision
As cadets counted down the days to graduation, the United States Air Force counted on Reddaway to move the personal belongings of its newest officers with military precision.

About a week before the graduation ceremony, cadets brought everything from flat screen TVs to clothing to one of two sites at the United States Air Force Academy in Colorado Springs.

A moving and packaging company prepared their belongings for shipping. As the cadets filed through, Jeff Robinson or Jim Whitbread handled their paperwork. "We were their last point of contact and the last time he or she saw their belongings," said Jeff, an account manager at Denver and a Navy veteran who served in Desert Storm. Jim, who is also a Navy veteran, manages the Denver terminal.

After graduation, Reddaway held trailers for two weeks in case an officer's orders changed and a shipment had to be rerouted.

Reddaway moved shipments to military bases in the western U.S. Shipments to bases in the eastern U.S. were handled by YRC Freight.

"We coordinated with local YRC Freight operations. The two companies came together to provide a seamless service and a single point of contact," said Jeff.

Moving the belongings of officers is an honor in a community that is home to three military bases and the North American Aerospace Defense Command, Jeff explained. This is the second year for Reddaway to handle the move.

"The bids from Reddaway and YRC Freight were accepted due in large part to the lack of issues last year and the ease of doing business with both companies. This was one of the smoothest years ever," said Juan Morales, chief of shipping management with the Joint Personal Property Shipping Office.
To bring this level of service to your shipping, call 1-888-420-8960 or go online.

GlobalTranz names Reddaway Western LTL Carrier of the Year

GlobalTranz names Reddaway Western LTL Carrier of the Year
GlobalTranz, a leading logistics management firm specializing in carrier, supply chain and warehouse management, recently named Reddaway its 2011 Western LTL Carrier of the Year.

The GlobalTranz award program recognizes suppliers for exceptional performance and quality. To determine award recipients, GlobalTranz agents and representatives rated carriers on six key criteria: on-time pickup, on-time delivery, driver courtesy, claims and damages, billing accuracy and customer service.

"We take special pride in this award because it is presented for surpassing high standards for performance set by GlobalTranz," said Steve Selvig, vice president of sales and marketing for Reddaway. "Our relationship with GlobalTranz is built on providing the best regional transportation services available backed by superior customer service. This award reflects our commitment to making every shipment a priority. Congratulations to the entire Reddaway team for their efforts."

Reddaway also received 2009 carrier of the year honors from GlobalTranz.

Cross the border the right way--with Reddaway

When it comes to cross-border shipping, it's important to choose a carrier with the right qualifications for the job. With ever-increasing security measures and tighter regulations at the border, shipping between Canada and the U.S. can be complicated and time-consuming.

But we at Reddaway navigate those complications with the speed, reliability, and expertise that your precious Canadian cargo needs.

Cross the border the right way--with Reddaway
With over 98% on-time delivery throughout Canada, and an average crossing time of just 3 minutes per shipment, Reddaway ensures that your supply chain runs smoothly north of the border.

One thing that allows us to boast such impressive figures is our participation in a number of voluntary customs and security programs, such as PARS, C-TPATCSA and FAST.

By participating in these programs and certifications, Reddaway gives you confidence that your shipments will move quickly and securely across the border. Less frequent inspections, less time in crossing, and less hassle means fluidity in your supply chain, and security for your cargo.

By going above and beyond standard compliance, Reddaway provides a faster, more reliable and easier cross-border shipping experience.

And in addition to our participation in programs like C-TPAT, and FAST, Reddaway exceeds expectations with an expansive Canadian footprint, dependable and responsive customer service, and a wide selection of next-day, expedited, and guaranteed services.

With speed, reliability, expertise, and options, Reddaway leads the region in cross-border shipping.

Get it there on time, at the time you want it, and without headaches . . . with Reddaway.

The drive to be safer

The drive to be safer
Reddaway drivers displayed their driving skills at regional and state driving competitions in May.

The top finishers at regional contests qualify for their state's competition.

Winners at the state level advance to the National Truck Driving Competition (NTDC) Aug. 7-11 in Minneapolis, MN.

Four drivers from the Boise terminal competed in the Idaho contest.

Moving on to the NTDC is city driver Scott Colwell, who placed first in sleeper class. City driver L. Dean Goodnight placed third in 4-axle.
Idaho state competition
Also competing were Daniel Istre, linehaul driver/twins class, and Bill Nolan, city driver/straight truck.

In CA, two regional competitions--north and south--determine who qualifies for the state finals.

In southern CA, Jose Regis and Tracy Dewees--both line drivers from Los Angeles--moved to state finals in twins class.

In northern CA, Anthony Mastel, a city driver at Stockton, won the 3-axle class to qualify for the state finals.
Jose Regis and Tracy DeWees
At the CA state finals, Tracy Dewees won the twins class and will compete at NTDC in August. Jose Regis placed second in twins.

Reddaway drivers from CO, NV, OR, UT, WY, MT and WA will be competing at their state events in June.

Watch upcoming issues of Reddaway Today for updates on our safety champions who are using the driving competitions to sharpen their driving skills.We wish the best to our safety champions. They make us all safer!

 Northern CA competition
Delivering an exceptional customer experience

Stockton, CA terminal manager Lincoln Boyd is first and foremost a family man, and with five teenage children, it's a wonder how he finds time to manage the busy Stockton terminal. Aged 14-19, his five children are all successful athletes and dedicated students. His eldest son is also a talented guitarist, and two of his children are currently serving as class presidents.

Stockton, CA terminal manager, Lincoln Boyd
A family like that requires either lots of luck, or lots of care and dedication. And for those that know Lincoln in his professional life, it's safe to say that he hasn't relied much on luck.

With 26 years experience in the LTL trucking industry and 15 years with Reddaway, Lincoln has the knowledge and expertise necessary to successfully manage the 75-employee Stockton terminal; and at the same time, deliver exceptional service to one of Reddaway's largest sales territory.

Take for instance, the appreciative words we received from our valued customers at Jerrett Logistics Systems, Inc. (JLS). JLS Director of Operations, Matt Angell, wrote: "Lincoln has done an excellent job of working with my staff to correct some problems with MPI Labels in Stockton. The MPI facility is thrilled with the changes, and is very pleased with Reddaway's service. Additionally, Lincoln and his staff do an excellent job of TLC with Smuckers deliveries in central California."

Lincoln summed up his ability to deliver such a high level of service succinctly: "My 26 years of experience and understanding of the freight business allows me to sell with confidence, resolve issues with ease, and service our customers' needs."

And though grateful for the recognition from JLS, Lincoln was quick to express the importance of his team members in Stockton, who collectively won the terminal of the year award for three consecutive years from 2009-2011.

"I couldn't have done it without my dedicated team. The team in Stockton knows what our customers expect, and we do our best to exceed those expectations. Our service is what distinguishes us from the competition and brings added value."

Hats off to Lincoln Boyd and the whole Stockton terminal for making clear what makes Reddaway the best in the west.

Lincoln is just one example of the people and service that keeps customers coming back to Reddaway.

Experience Reddaway service for yourself. To schedule your next shipment visit or call our Customer Care Group at 1-888-420-8960.

Industry news
NAFTA trade volumes up 17.4%

NAFTA trade volumes up 17.4%
Although a lagging economic indicator, surface trade between the U.S. and its NAFTA partners (Mexico and Canada) was up 17.4% according to a Bureau of Transportation Statistics report. Focusing on Canada trade, it increased by 13.7% over 2011 volumes--by value of trade figures.

According to the BTS, "the value of U.S. surface transportation trade with Canada and Mexico in February has now risen 87.3% compared to February 2002, a period of 10 years. Imports in February were up 75.9% since February 2002 while exports were up 102.8%."

Analysts believe that automotive production and transportation increased significantly in the month and was one of the leading industries boosting trade.

U.S. midwest manufacturing slows, but national figures remain strong

U.S. midwest manufacturing slows, but national figures remain strong
April's manufacturing reports varied from region to region and on a national basis.

The Chicago Institute for Supply Management's Purchaser Manufacturing Index (PMI) lost ground in April, falling to 56.2 (down from 62.2 in March). The index is still positive in that a reading above 50 signifies expansion in the industry.

Perhaps a bit troubling was the measure of New Orders (a barometer for next month's activity) which also fell in the month to a reading of 57.4. Again, the index was still in positive territory, but showed a slowing growth trend.

The National PMI figure remained strong in April coming in at 54.8 and exceeding analyst's expectations. Economists are quick to warn that even short term trends shouldn't be based on a single month's data. Rest assured, all eyes will be focused on the May reading.

Canada focused on reducing driver shortages issues

Canada focused on reducing driver shortages issues
Canada realizes that it has a number of trends that are leading it to a critical driver shortage issue.

This is not unlike the future trends forecasts that show the U.S. in a similar deficit position.

A blue ribbon taskforce was put together to study the current shortages, causes of those shortages, and how to reconcile and improve the situation.

These driver shortage trends are adding to capacity and transportation cost issues--and are a key concern for officials in both the U.S. and Canada.

Tips to make
your life easier
Easy just got even easier

The Reddaway online bill of lading (BOL) system's primary aim is to make your life easier.

By streamlining the BOL process, we seek to limit errors, confusion, and time spent in placing your important shipment.

create and save a list of products in a personalized database

And now, with our new and improved product database tool, Reddaway's online BOL system has become even more convenient and customizable.

This updated tool allows users to create and save a list of products in a personalized database to be selected from in the future.

Enter the product and its details only once, and for every subsequent BOL, simply select that product from your customized drop-down menu and get your shipment moving.

Just like an address book system, the updated product entry tool allows you to save frequent entries, and complete your online BOL with far fewer clicks and keystrokes.

And in a world where seconds count, it's important to spend your time wisely.

At Reddaway, we never stop working to improve your shipping experience. Getting better is what we do best, and making your BOL process simpler is only one of many ways we continue to do that.

Click the "Create/Update Commodity Database" button on your BOL Management page, and start taking advantage of the Reddaway new time-saving tool today. See other available time saving features.

By way of the highway

Highlighting how trucking affects our lives, and the people who make it happen

According to the Bureau of Transportation Statistics, on a typical day in the United States about 32 million tons of goods valued at 25.2 billion dollars move via trucks on our nation's highways.

Here at Reddaway, we understand that at the core of those statistics are real, hardworking people--people who climb into a truck cab every day to keep America's gears turning. That's why we have created this series "By Way of the Highway"--to honor the people who transport the goods we need to survive. 

As a self-proclaimed motor-head, Reddaway line driver Scott Bunn (Reno, NV) leaves no question about his love for trucking.

Reddaway line driver driver Scott Bunn (Reno, NV)
With a chuckle and grin, he explains, "If I'm not moving, I don't know what to do with myself."

And he's been moving now for a long time. With about 35 years of professional driving under his belt, and 29 years with Reddaway, Scott still goes strong running LCVs (longer combination vehicles) from Reno, NV to Carlin, NV five days a week.

Scott is also the resident LCV trainer in Reno, and that role was given to him not just because of his wealth of experience, but also his wealth of skill. He currently holds the elite "2-million-miler status" and has recently applied for his "3-million-miler status."

That's nearly 3 million consecutive miles of driving without a single preventable collision (or the equivalent distance of about 6 round-trips to the moon).

Scott explains that there are a lot of factors involved in achieving such an astronomical record but that "the most important factor is that I look at my job as a lifestyle rather than just work. What you do 'off' duty really dictates how things go for you 'on' duty--that means getting plenty of sleep, eating right, and staying healthy."

"It's also extremely important to mention," Scott added, "That throughout my career at Reddaway I've always had great equipment, great maintenance, and dispatchers and managers that never put drivers in compromising positions."

That's part of the reason that Scott has stuck with Reddaway, "Not only has Reddaway been here for over 90 years--through the good and the bad--but they've always been good to me. The people, the equipment, and the policies make it a great place to be."

And we consider ourselves lucky to have drivers like Scott on our team.

We look forward to seeing Scott reach his 3-million-mile mark with Reddaway and watching him compete in upcoming TDC/NTDC tournaments.

When it comes to transportation, nothing is more important than a safe, skilled driver.

And with drivers like Scott on our team, we're confident that Reddaway will remain the regional leader in ontime, damage-free, next-day delivery that it is today.

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regional expertise: leaders in next-day delivery | quality handling | on-time performance