In This Issue
What's new at Reddaway
News & other stories
Tips to make your life easier
By way of the highway
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Get started shipping with Reddaway today
--Contact us via email to have an account manager help today
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--Find the Reddaway service center nearest your location

Experience regional expertise with Reddaway.

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Reddaway expands its social presence

Reddaway has recently expanded its reach online with its facebook page and Twitter feed!

Visit today to get breaking Reddaway news, browse photos, and even search job listings.

Comment, LIKE, link, and share--bring your shipping experience into the social realm today, at Reddaway!
Reddaway twitter
Reddaway facebook

Opportunities abound at Reddaway

Do you know someone who's looking for a job?

Have they considered a position with Reddaway, the leader with the largest next-day delivery footprint in the West?

If so, let them know that Reddaway job postings are now provided on our facebook page and also on our Twitter feed!

Take a tour of the career opportunities that Reddaway has to offer!


Reddaway facebook

Summer driving tip: Don't get beat by the heat

As high temperatures persist throughout the nation, it's important to be aware of the effects the summer climate can have on your driving abilities. Higher temperatures and bright sunlight cause fatigue, vision-impairment, and even irritability--factors not compatible with safe driving.

Add the increased presence of traffic delays due to construction and travel, and many of us might begin to boil--or--melt. Remember to stay hydrated and don't let the temperature test your temper behind the wheel.

Monitor your energy levels, keep calm, and be safe!

Don't get beat by the heat

Reddaway is all Alaska

Experience superior LTL service to and from Alaska with Reddaway!

Reddaway offers reliable, door-to-door deliveries shipped weekly between the Port of Tacoma, WA and numerous contact points throughout Alaska.

With our partners at Pacific Alaska Freightways, Inc., we keep you connected to The Last Frontier. Experience the same award-winning service you know and love, up North!

Call our Alaska specialists at 1-888-420-8960 to arrange all portions of your shipment today.
 
 
Alaska

Hawaii without headaches

Did you know that Reddaway provides comprehensive and convenient door-to-door service to Hawaii?

With a wide-array of services, and sailings from the Port of Long Beach every Wednesday and Saturday, Reddaway makes shipping to Hawaii a snap.

Single point of contact, single invoice service, and reliable inland and ocean transit times . . . all with service coverage to over 98% of the Hawaiian population.

Set sail with Reddaway today by contacting our Customer Care Group at 1-888-420-8960.

  
Hawaii service

Are you a Reddaway Rewards member?

Now earn Rewards Credits on next-day shipments.

Rewards members enjoy special savings when they ship more with Reddaway. To learn about Reddaway Rewards, talk with your Reddaway account manager today. Find out more.
Rewards

Get the latest looks!

Check out our Reddaway merchandise, now available at the Reddaway Company Store. Shirts, caps, gloves, umbrellas, hats . . . our online store offers handy reminders to make Reddaway your first choice for fast, efficient, claim-free service.

Reddaway Company Store
Question?
Have a question or comment? Just let us know!
Question or comment? Let us know!
What's new at Reddaway
Quest for Quality honors for performance excellence

Quest for Quality honors for performance excellence 
The readers of Logistics Management magazine have told the transportation marketplace that Reddaway provides superior service for next-day deliveries, on-time performance, and damage-free handling.

Reddaway received a Quest for Quality award in the Expedited Motor Carriers category in the magazine's 2012 reader survey.

This is the 19th time Reddaway has received a Quest for Quality award.

The Quest for Quality program gives transportation and logistics decision-makers the opportunity to identify providers that deliver world-class service. Providers are rated in the areas of on-time performance, value, customer service, information technology and equipment/operations. This year, the magazine received 4,709 responses to its survey.

To bring award-winning regional expertise to your supply chain, contact your Reddaway account manager, go online at reddawayregional.com or call 1-866-465-5263.

Reddaway relocates

7720 SW Mohawk St., Building H, Tualatin, OR 
On August 13, 2012 Reddaway officially commenced operations in its new corporate facility in Tualatin, OR!

The new headquarters--at 7720 SW Mohawk St., Building H, Tualatin, OR 97062--features more modern facilities, more effective use of space, and a more convenient location (adjacent to Interstate 5) for Reddaway employees.

An open house was held in the new facilities on August 4 to celebrate the relocation, and to connect with Tualatin officials. Employees, customers, vendors, and members of the community convened for food, entertainment, and a ribbon-cutting ceremony to commemorate the grand opening.

"Reddaway is at a very exciting moment right now," said Reddaway President and CEO, TJ O'Connor. "As our operations continue to expand, we felt it was necessary to move to a headquarters that was more suited to that expansion. The new facilities offer an ideal setting for the continued evolution of our business, and we look forward to many successful years in Tualatin."

Head over to our facebook photo album "Reddaway HQ has moved!" to see pictures of the new facilities, as well as photos from the open house!

News & other stories
Fast, reliable and secure across the border

Fast, reliable and secure across the border 
With more next-day lanes between the western United States and western Canada than any other provider, Reddaway meets the demand for fast, reliable and secure service across the border.

Reddaway will soon begin testing the Advance Commercial Information (ACI) program of the Canada Border Services Agency (CBSA). The program requires carriers to electronically transmit cargo information for highway and rail shipments to the CBSA.

The ACI program improves border protection while streamlining border crossings into Canada. Participation is mandatory beginning Nov. 1.

"Customers will see better service as a single shipment that could cause an entire trailer to be delayed can be identified before the truck reaches the border," said Brian Hill, manager of the Reddaway terminal in Vancouver.

Reddaway provides direct service throughout Metro Vancouver through a 10-door terminal staffed by seven drivers and four office employees. The terminal is located in the community of Delta. "Our central location means less travel time for pickups and deliveries and better access to most customer locations," said Brian.

The Reddaway facility includes a Customs-bonded warehouse for storing goods that do not clear Canada Customs. "It's a secured warehouse with video surveillance and a security guard during off-duty hours. To help speed deliveries, Customs comes to our warehouse to clear goods, if needed," Brian explained.

British Columbia's central interior region and Vancouver Island are served through two new interline providers, Comox Pacific Express and Overland West. Reddaway serves the rest of Canada through partner Manitoulin Transport.

On-time delivery performance is 98 percent throughout Canada.

Next-day and cross-border expertise from Reddaway is speeding the flow of shipments between the U.S. and Canada. To bring this expertise to your supply chain, go to reddawayregional.com or call our Customer Care Group at 1-888-420-8960.
Why your Canada shipments must be WPM compliant

Why your Canada shipments must be WPM compliant 
The U.S. spends an estimated $138 million each year fighting the effects of invasion by nonnative plants, seeds, animal and insect species.

To prevent nonnative species from entering the U.S. via truck cargo, regulations regarding wood packaging material (WPM) were enacted in 2005 as part of the International Plant Protection Convention (IPPC).

There have been more shipment delays and refusals at the border due to increased training of U.S Customs and Border Protection (CBP) officers.

With rare exceptions, the CPB refuses shipments on pallets or packaged with materials that do not comply with IPPC regulations.

To ensure a smooth border crossing, you and your vendors must understand WPM regulations. Your Reddaway account manager is ready to help. Other resources include the United States Department of Agriculture and Pacific Customs Brokers Ltd.

Reddaway's state champions compete at nationals

Reddaway's state champions compete at nationals 
Four Reddaway drivers put their driving skills and knowledge of vehicle operation and federal safety regulations to the test at the National Truck Driving Championships (NTDC) in Minneapolis, MN.

Competing in a field of more than 400 state-level champions were Scott Colwell (ID, sleeper); Tracy Dewees (CA, twins); Joe Kwiatkowski (UT, flatbed); and Scott Rideout (NV, twins).

These four drivers have proven themselves to be among the nation's most safest and professional. To qualify for the national event, each placed first in their respective class at their state contests and maintained accident-free safety records the preceding year.

The NTDC is an annual competition of professional truck drivers hosted by the American Trucking Associations. The NTDC challenged more than 400 drivers on many levels including skill behind the wheel, knowledge of safety rules and regulations, and the ability to spot safety hazards during a pre-trip inspection.

Driving contests are more than a test of how well a driver can operate a vehicle--they are a safety program that challenges drivers to sharpen their driving skills.

Thirty Reddaway drivers competed in local and state driving competitions this year. We congratulate each one for their professionalism and personal goals to make themselves better and safer drivers. Every mile safely driven increases the value Reddaway brings to your supply chain.

Catch some of the NTDC action in our photo album, "2012 NTDC, the week in review."

To add the professionalism of Reddaway drivers to your business, go to reddawayregional.com or call our Customer Care Group at 1-888-420-8960.

Delivering an exceptional customer experience

 Gina Rappe (Tacomah, WA)
For administrative assistant, Gina Rappe (Tacoma, WA), each new day brings its own unique host of "to-dos" and challenges. In addition to her regular duties such as drafting daily reports and spreadsheets, she operates as the primary point of contact for a number of large accounts from around the region.

Some days, she arrives at the Tacoma, WA facility at 7 a.m. with 6 or 7 quote-requests already on her desk, all requiring immediate fulfillment. However, with her strong blend of experience and personal traits, Gina always rises to the occasion.

According to Reddaway Vice President (Northern Division), Carl Hicks, "Gina has an uncanny ability to take a challenging situation and turn it into a positive customer experience. She understands our customers' perspectives, their concerns, and how to reach solutions."

When asked what motivates her to give her best to all of her customers, Gina explained, "I treat customers in the way that I would want to be treated. I provide them with what I would expect and want. I do whatever I can do to make a customer happy. I never want to feel as if they hung up the phone dissatisfied."

In addition to her positive philosophy on customer service, Gina brings to her role a rich professional experience. With 22 years working in customer service--the past 12 of which she's spent with Reddaway--Gina knows the ins-and-outs of the field. "I know my way around the system and can research quickly to identify and resolve issues--by either getting the information I need or identifying the right person to go to."

With a strong commitment to service, and a wealth of experience and skill, Gina Rappe exemplifies what makes Reddaway the Best in the West. Gina  is just one example of the people and service that keeps customers coming back to Reddaway.

Experience Reddaway service for yourself. To schedule your next shipment visit reddawayregional.com or call our Customer Care Group at 1-888-420-8960.

Tips to make
your life easier
Reddaway pros improve PRO labels

 Reddaway pros improve PRO labels
  
Speed
, efficiency, and accuracy are all invaluable elements of great shipping, and we at Reddaway are in constant pursuit of optimizing them. For us, it's the details that count the most, and by leaving no detail unnoticed, we continue to lead the region in on-time, claim-free, next-day service.

One of the most recent details we've put under the microscope is our PRO label. After some customer feedback we've revamped it to limit errors, streamline processes, and in the end, provide you with a superior service.

The font size on the new labels is considerably larger and easier to read which means quicker processing and less errors. With time saved and errors reduced, we intend to achieve even lower claim ratios.

The new labels have also been outfitted with barcodes to allow for seamless access to PRO information via handheld devices. Barcodes allow Reddaway professionals to scan a PRO label on the dock and view shipment information without a computer.

In addition, the presence of barcodes on our PRO labels opens the door for future dock technology improvements with OS&D and W&R tools.

Contact us for your new PRO labels after your current inventory is exhausted. By constantly working on improvements and listening to your feedback, Reddaway works to provide you with an even better shipping experience.

Schedule your next shipment with Reddaway by calling 1-888-420-8960 or go online to reddawayregional.com.

By way of the highway

Highlighting how trucking affects our lives, and the people who make it happen

According to the Bureau of Transportation Statistics, on a typical day in the United States about 32 million tons of goods valued at 25.2 billion dollars move via trucks on our nation's highways.

Here at Reddaway, we understand that at the core of those statistics are real, hardworking people--people who climb into a truck cab every day to keep America's gears turning. That's why we have created this series "By Way of the Highway"--to honor the people who transport the goods we need to survive. 


  
Reddaway professional driver, Joe Kwiatkowski has been in the transportation industry for over 22 years, and has spent the last 19 of those years developing a sterling driving career at Reddaway.

 Joe Kwiatkowski
Joe is currently running on 16 consecutive years of accident-free driving, with over 1.5 million safe miles racked up over that period.

He currently holds the elite million-miler award status and is on track to reach the even more rare and prestigious 2-million-miler award.

Joe is a linehaul driver, currently running triples from his base terminal in Saint George to Salt Lake City, UT. He makes the 508-mile round-trip five days a week and also occasionally fills in for local runs when needed.

Unfazed by the demanding schedule, Joe has taken his own time to train and compete in the Utah Truck Driving Championships a total of six times over his career.

After second and third place wins in past years, Joe took first place in the flatbed class at the 2012 Utah Truck Driving Championships in June. He went to Minneapolis, MN earlier in August to compete in the National Truck Driving Championships.

"I like to challenge myself," said Joe. "I'm always trying to improve my skills and improve upon my previous score. I'm more motivated by seeing how well I can improve as opposed to how well I do against others."

When asked what he does to keep up that constant improvement, Joe explained that training and conduct are key.

"With laws, equipment, and safety systems always changing, you have to always stay informed and educated. And when you're on the road, you have to constantly remain aware and attentive."

With his commitment to safety and untiring improvement, we are very proud to have Joe on our team. Dedicated drivers like Joe make it possible for Reddaway to deliver the on-time, claim-free service that makes us true leaders in the region.
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regional expertise: leaders in next-day delivery | quality handling | on-time performance